How do I connect to service now from Power BI?

Connect to service now from Power BI: In today’s data-driven landscape, integrating powerful platforms like ServiceNow with business analytics tools such as Power BI enhances decision-making capabilities. This blog post guides you through the process of connecting ServiceNow to Power BI, unleashing the potential to visualize and analyze ServiceNow data seamlessly. We’ll cover step-by-step instructions, explore the benefits, and address common questions through external links and FAQs.

Understanding the Power of Integration:

What is ServiceNow?

ServiceNow is a cloud-based platform that provides solutions for IT service management, IT operations management, and business workflow automation. It serves as a central hub for various business processes and workflows.

Why Connect ServiceNow to Power BI?

Integrating ServiceNow with Power BI enables users to transform raw ServiceNow data into meaningful insights. Visualizing ServiceNow data in Power BI dashboards allows for comprehensive analysis and reporting.

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Steps to Connect ServiceNow to Power BI:

Step 1: Access Power BI Desktop

Launch Power BI Desktop on your computer.

Step 2: Connect to ServiceNow

Choose the “Get Data” option in Power BI Desktop, select “ServiceNow” from the list of connectors, and provide the necessary connection details.

Step 3: Choose Data to Import

Select the specific tables or data sets from ServiceNow that you want to import into Power BI.

Step 4: Transform and Load Data

Apply any necessary transformations to the data using Power BI’s query editor, and then load the data into Power BI.

Step 5: Create Visualizations

Design custom visualizations in Power BI to represent ServiceNow data in a meaningful way. This step enhances the interpretability of the data.

Step 6: Publish to Power BI Service

Publish your Power BI report to the Power BI Service for online sharing and collaboration with others.

Benefits of Connecting ServiceNow to Power BI:

  1. Real-time Reporting: Obtain real-time insights into ServiceNow data, allowing for immediate decision-making.
  2. Comprehensive Analysis: Leverage Power BI’s analytical capabilities to perform in-depth analysis of ServiceNow data trends and patterns.
  3. Visual Dashboards: Create visually appealing and interactive dashboards that present ServiceNow data in a user-friendly format.

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External Resources:

Expand your knowledge of connecting ServiceNow to Power BI with these external resources:

  1. Power BI Documentation – Get Data
  2. ServiceNow Integration with Power BI

Frequently Asked Questions (FAQs):

Q1: What ServiceNow data can be connected to Power BI?

A1: Power BI allows you to connect to various tables and data sets within ServiceNow, enabling you to select and import the specific data relevant to your analysis.

Q2: Can I schedule automatic data refreshes in Power BI for ServiceNow data?

A2: Yes, Power BI supports scheduled data refreshes, allowing you to keep your Power BI reports up-to-date with the latest ServiceNow data.

Q3: Are there any limitations in connecting ServiceNow to Power BI?

A3: While Power BI provides robust connectivity to ServiceNow, it’s essential to consider factors such as data volume and API rate limits to ensure optimal performance.

Q4: Can I create custom queries when connecting ServiceNow to Power BI?

A4: Yes, Power BI’s query editor allows you to customize and filter ServiceNow data before loading it into your Power BI report.

Q5: Is it possible to connect multiple ServiceNow instances to a single Power BI report?

A5: Yes, Power BI supports connecting to multiple ServiceNow instances, enabling you to consolidate data from various sources into a unified Power BI report.

Q6: How secure is the connection between ServiceNow and Power BI?

A6: Power BI ensures secure connections by supporting HTTPS and providing options for encrypted connections to ServiceNow instances.


Connecting ServiceNow to Power BI opens a gateway to enhanced data analysis and reporting. By following the outlined steps, exploring the benefits, and referring to external resources and FAQs, you can seamlessly integrate these two powerful platforms. Elevate your decision-making processes with real-time insights and visually compelling dashboards, unlocking the full potential of ServiceNow and Power BI integration.