Unveiling Solutions: Troubleshooting Power BI Custom Connector Not Showing

In the vast landscape of data analytics, Power BI has proven to be an indispensable tool for transforming raw data into actionable insights. However, encountering issues like a Power BI custom connector not showing can be a roadblock in your analytics journey. In this extensive guide, we will delve deeper into the nuances of this challenge, exploring common causes, providing step-by-step troubleshooting solutions, and offering valuable insights, FAQs, and external resources to navigate through the intricacies of ensuring your custom connectors are visible and fully functional.

Understanding the Power BI Custom Connector Not Showing Issue

Common Causes:

1. Connector Installation:

One of the primary reasons for a custom connector not showing is an incorrect or incomplete installation. Ensure that the connector is properly installed on your local machine or within the Power BI service.

2. Connector Certification:

Certification status plays a pivotal role. Power BI may not display connectors that are not certified. Verify the certification status of the custom connector to troubleshoot visibility issues.

3. Power BI Version Compatibility:

Mismatched versions can lead to visibility problems. Confirm that your Power BI version is compatible with the custom connector. Upgrading to the latest version may resolve compatibility issues.

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4. Data Source Configuration:

Incorrect configurations of the custom connector’s data source settings can result in it not showing. Review and rectify any inaccuracies in the data source configuration.

Troubleshooting Steps for Power BI Custom Connector Not Showing

1. Restart Power BI:

A seemingly simple yet effective solution is to restart Power BI. Close the application and reopen it to check if the custom connector now appears.

2. Reinstall the Connector:

Consider uninstalling and reinstalling the custom connector. Ensure that you follow the correct installation steps provided by the connector’s developer.

3. Check for Updates:

Both Power BI and custom connectors may receive updates. Verify if there are updates available for both, as using outdated versions may lead to visibility issues.

4. Certification Status:

If the custom connector is not certified, explore reaching out to the developer or the community for insights on improving its visibility.

5. Security and Permissions:

Examine security settings and user permissions that might be restricting the visibility of the custom connector. Adjust permissions as needed.

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Frequently Asked Questions (FAQs):

Q1: Why is my custom connector not showing in Power BI Desktop?

There can be various reasons, including installation issues, certification status, version compatibility, and data source configuration. Follow the troubleshooting steps to identify and address the specific cause.

Q2: Can I use uncertified connectors in Power BI?

While uncertified connectors can be used, they might not show up by default. Adjust security settings and follow the correct installation steps for visibility.

Q3: How do I update Power BI to the latest version?

In Power BI Desktop, navigate to the Help tab and select “Check for updates.” For the Power BI service, updates are applied automatically.

Q4: What should I do if the custom connector is visible in Power BI Desktop but not in the Power BI service?

This may indicate a service-related issue. Check if the custom connector is supported in the Power BI service and if there are any service-related updates.

Q5: Can I develop my custom connector for Power BI?

Absolutely. You can develop custom connectors for Power BI. Follow the Power BI custom connector documentation for guidelines and best practices.

Q6: Are there community forums for Power BI connector issues?

Yes, the Power BI community forums are a valuable resource for discussing connector issues, seeking advice, and finding solutions.


Addressing the challenge of a Power BI custom connector not showing requires a systematic and informed approach. By understanding the common causes and following the troubleshooting steps outlined in this guide, you can ensure a seamless integration of custom connectors into your Power BI environment. The FAQs and external resources provided offer additional insights, empowering you to overcome any hurdles in your data analytics journey with Power BI.

External Resources and Support:

Elevate your Power BI experience by resolving custom connector visibility issues. Happy connecting!